1. Introduction

FOODPACK PAPER PRODUCTS PRIVATE LIMITED ("FOODPACK", "we", "our", or "us") respects the privacy of its customers and business partners. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the FOODPACK Ordering System mobile application ("App") and related services.

The App is intended exclusively for authorized business customers, distributors, retailers, restaurants, bakeries, medical stores, and other commercial entities purchasing FOODPACK products.

2. Information We Collect

2.1 Business Information

• Business name
• Business address
• Billing and shipping addresses
• Contact person's name
• Designation
• Mobile number
• Email address

2.2 Account Information

• Username
• Password stored securely in encrypted form
• Login activity

2.3 Order and Transaction Information

• Products viewed and ordered
• Order quantities
• Order history
• Delivery information
• Invoice details
• Customer support requests

2.4 Technical Information

• App version
• Date and time of access
• Error logs and diagnostics

2.5 Location Information

The App may request location access only when required for delivery, service support, or operational purposes. Location data is collected only with your consent and where permitted by applicable laws.

3. How We Use Your Information

• Create and manage customer accounts
• Process and fulfill orders
• Deliver products and services
• Generate invoices and order confirmations
• Provide customer support
• Communicate order status and updates
• Improve App functionality and user experience
• Prevent fraud and unauthorized access
• Comply with legal and regulatory obligations
• Maintain business records and reporting

4. Information Sharing and Disclosure

We do not sell, rent, or trade customer information to third parties.

4.1 Service Providers

We may share information with trusted vendors who assist us in:

• Hosting and cloud services
• Technical support
• Communication services
• Delivery and logistics operations

4.2 Legal Requirements

We may disclose information when required:

• By law
• By government authorities
• To comply with legal proceedings
• To protect our legal rights and business interests

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.

5. Data Security

We implement reasonable technical, administrative, and organizational security measures to protect customer information against unauthorized access, loss, theft, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to provide services, maintain order history, meet contractual obligations, comply with tax, accounting, and legal requirements, resolve disputes, and enforce agreements.

Information may be retained even after account closure where required by law.

7. User Rights

Subject to applicable laws, users may request:

• Access to their information
• Correction of inaccurate information
• Updating account details
• Deletion of information where legally permissible
• Withdrawal of consent for optional data collection

8. Third-Party Services

The App may utilize third-party services for:

• Push notifications
• Cloud hosting
• Analytics
• Authentication
• Customer communication

These service providers may process information solely for providing services on our behalf and are expected to maintain appropriate confidentiality and security measures.

9. Children's Privacy

The FOODPACK Ordering System is intended exclusively for business users and commercial entities. It is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to this Privacy Policy

FOODPACK reserves the right to modify this Privacy Policy at any time. Any updates will be published within the App and/or on our official website.

Continued use of the App after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact:

12. Consent

By accessing or using the FOODPACK Ordering System, you acknowledge that you have read, understood, and agreed to this Privacy Policy.